Política de envío

Shipping Policy

Store Name: Mundo Equilíbrio

Operating Company: LA TIENDA DE PELUQUERIA SOCIEDAD LIMITADA

Address: CALLE JUAN CARLOS I, 7 (CORVERA), 30153 MURCIA, Spain

Website: http://bj3iux-ec.myshopify.com/

OVERVIEW

At Mundo Equilíbrio (operated by LA TIENDA DE PELUQUERIA SOCIEDAD LIMITADA), we are committed to delivering your sports and fitness gear—including massage balls, yoga blocks, and speed jump ropes—in a timely, safe, and efficient manner. This Shipping Policy outlines our shipping methods, handling times, costs, and tracking details.

1. Order Processing & Handling Time

All orders are processed and dispatched within 1 to 2 business days (Monday through Friday, excluding public holidays in Spain).
Orders placed on weekends or public holidays will be processed on the following business day.
You will receive a confirmation email with tracking information as soon as your package has been fulfilled.

2. Shipping Destinations, Delivery Estimates & Fees

We ship locally across Spain and internationally throughout the European Union. Estimated delivery times and rates are as follows:

Destination	Estimated Delivery Time	Shipping Fee
Peninsular Spain	2 – 4 Business Days	€3.95 (Free on orders over €50)
Balearic / Canary Islands, Ceuta & Melilla	3 – 6 Business Days	€6.95
European Union (EU) Countries	5 – 9 Business Days	€9.95 (Calculated at checkout)

3. Order Tracking

Once your shipment leaves our warehouse facility in Murcia, Spain, you will receive an automated shipping notification email containing a tracking number and courier tracking link. Please allow up to 24 hours for tracking updates to populate on the carrier's platform.

4. Protective Packaging

Fitness equipment such as foam/cork yoga blocks, precision speed jump ropes, and massage balls require appropriate protection during transit. All items are packed in reinforced, eco-friendly boxes or padded containers to prevent deformation or damage during shipping.

5. Customs, Taxes, and Import Duties

For all shipments within Spain and the European Union, value-added tax (VAT) is included at checkout. No additional customs charges or tariffs apply to EU deliveries. For international deliveries outside the EU (if applicable), customers are responsible for any local customs duties or taxes incurred upon arrival.

6. Incorrect Address & Delivery Issues

Please review your shipping details carefully prior to placing your order. We are not responsible for orders delivered incorrectly due to incorrect or incomplete address information provided by the buyer.
If a package is returned to us due to an incorrect address or failure to collect it from a local pickup point, the buyer will be responsible for additional shipping fees required to resend the package.

7. Lost, Stolen, or Damaged Packages

If your package arrives damaged or fails to arrive within the expected timeframe, please contact our support team within 48 hours at [email protected] with your order number. We will open an investigation with the courier service and issue a replacement or refund where appropriate.