Política de reembolso

Return and Refund Policy

Store Name: Mundo Equilíbrio

Operating Company: LA TIENDA DE PELUQUERIA SOCIEDAD LIMITADA

Address: CALLE JUAN CARLOS I, 7 (CORVERA), 30153 MURCIA, Spain

Email: [email protected]

Website: http://bj3iux-ec.myshopify.com/

OVERVIEW

Thank you for shopping at Mundo Equilíbrio (operated by LA TIENDA DE PELUQUERIA SOCIEDAD LIMITADA). We are committed to offering high-quality sports and wellness accessories, including massage balls, yoga blocks, and speed jump ropes. If you are not completely satisfied with your purchase, we are here to help you.

1. Right of Withdrawal (14-Day Cooling-Off Period)

In accordance with European Union Consumer Rights Directive (2011/83/EU) and Spanish Consumer Law (Ley General para la Defensa de los Consumidores y Usuarios), you have the right to withdraw from your purchase contract within 14 calendar days from the day you, or a third party indicated by you (other than the carrier), receive physical possession of the products, without providing any reason.

2. Conditions for Eligible Returns

To ensure health, hygiene, and product quality, returned items must comply with the following conditions:

  • Massage Balls: Must be clean, unused, free of scuffs, skin oils, or dirt, and returned in their original packaging.

  • Yoga Blocks: Foam, cork, or wooden blocks must be free of scratches, dents, or wear marks, with original protective film and product labels attached.

  • Jump Ropes: Must be unclipped, unadjusted in cable length, unused on rough surfaces, and returned in their original pouch or box.

3. How to Request a Return

To initiate a return, please follow these steps:

  1. Send an email to [email protected] with your Order Number, the product(s) you wish to return, and the reason for the return.

  2. Our support team will review your request within 1–2 business days and provide you with return confirmation along with the return shipping address.

  3. Pack the item(s) securely in original packaging to prevent damage during transit, and send the shipment using a trackable courier service.

4. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a defect, shipping damage, or error on our part, you (the buyer) are responsible for paying all return shipping costs. Shipping charges are non-refundable.

  • Trackable Shipping: We strongly advise using a trackable shipping method or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking.

5. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, please notify us within 48 hours of receipt at [email protected] with photographs or videos displaying the issue. We will arrange for a free replacement or issue a full refund at no additional cost to you.

6. Inspection and Refund Disbursement

  • Inspection: Once your return package is received and inspected at our logistics center, we will send you an email notification confirming receipt and informing you whether your refund has been approved.

  • Refund Timeline: Upon approval, your refund will be processed and automatically applied to your original payment method within 5 to 10 business days. Processing times may vary depending on your financial institution.

7. Non-Returnable Items

  • Items returned after the 14-day withdrawal period has expired.

  • Products showing clear signs of physical wear, sweat, dirt, or cable length modification.

  • Gift cards, downloadable materials, or promotional free items.

8. Contact Information

If you have any questions or require assistance regarding our Return and Refund Policy, please contact us: